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Customer Support | WS_FTP

Note: The images and instructions found on this page are from the program WS_FTP. However, other FTP programs basically use the same kind of format. All information here can be easily modified to fit another program.

There are initially two screens:

  • The Profile Screen
  • The Main Screen

The WS-FTP main screen

For the first time you connect:

  1. Click on the New button
  2. Type ccnet into Profile Name
  3. Type users.clinic.net into Host Name
  4. Type in your username into User ID
  5. Type in your password into Password
  6. Check the Save Password box
  7. Click on the Save button
  8. Click on the OK button

For any other time you connect:

  1. Select ccnet from Profile Name
  2. Click on the OK button

The WS-FTP main screen

The Main Screen is split into two parts:

  • Local System are the files on your computer.
  • Remote System are the files on users.clinic.net

Local System. The local screen is divided into three boxes:

  • The Current Directory box -
    Enables you to go back a few directories easier.
  • Directory box -
    Allows you to select directories by double clicking on them.
  • Files box -
    Double clicking uploads the file to users.clinic.net

Remote System. The remote screen is also divided into three boxes:

  • The Current Directory box -
    enables you to go back a few directories easier
  • Directory box -
    allows you to select directories by double clicking on them
  • Files box -
    double clicking uploads the file to users.clinic.net

Downloading files

You can download files simply by double clicking on them in your remote screen's Files box, and selecting which folder or directory you want to move the files to.

Uploading files

You can upload files simply by double clicking on them in your Local screen's Files box, and move them into the current remote directory under the Remote screen's files box.

To Disconnect:

  1. Click on the Close button To Exit the program:
  2. Click on the Exit button

Things you should know about WS_FTP and HTML

When you are making a web page that you want to upload onto our server, it is important to remember that your file extensions (.html, .txt,etc.) are in lower case letters. The server is case-sensitive.

When you have a completed page, the correct file extension on it is .html, NOT .htm

You should always keep a copy of an old page if you decide to update your web page. This is just in case you don't like the updated version, or something happens to the new page. Then you'll always have a back-up.

Always remember to upload any pictures, sound files, or other things that may be included in your page along with the html file itself. If you don't, they will not show up on it.

Download WS_FTP