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Customer Support | Transfer Domain Away

If you don't find the answer you are looking for please call us at (515) 964-8500.

Transferring a Domain Away from Captain Jack Communications, LLC

In order to protect our customers against unauthorized or fraudulent domain changes, we must obtain written authorization meeting the following criteria:

  • Written on Company letterhead
  • Specify domain name(s) that are transferring out
  • Signed by the Company Owner, President or CEO
  • Letters must be mailed or faxed to our office (mailing address and fax number are listed below)
  • Email and telephone requests will not be honored without written authorization, per above standards

If all bills are paid in full, the domain(s) will be released (unlocked) for transfer.
Transfer information will then be emailed or faxed to the customer.

It is the industry standard for the gaining company to do the transfer work. If the gaining company does not know how to complete the transfer, our staff can make the changes. Time will be billed at our standard hourly programming rate, payable in advance or on a credit card.

Submit Requests to:
Captain Jack Communications, LLC
Attn: Operations Manager
1555 S.E. Delaware, Suite G
Ankeny, IA 50021
Fax: 515-964-4685